Hotel Customer Support

Questions Regarding a Booking

For questions regarding a completed hotel booking, please contact Customer Support via phone. If you are calling from the US or Canada, please call 1-877-250-6648. If you are calling from outside the US or Canada, please call 1-312-596-5795 (regular toll charges apply). Support can be contacted via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Manage your Hotel Booking

You can manage your confirmed hotel booking by emailing or calling customer support

Once your booking request is confirmed we will send you an email with a link to your Voucher. Please print out a copy and keep this document safe. You will have to present it at the hotel during check-in procedures. Should you lose or damage the voucher, please re-visit the link and print another copy of the Voucher. If you have any further problems, contact Customer Support immediately at 1-877-250-6648 from the US and Canada and 1-312-596-5795 (regular toll charges apply) if dialing from outside the US or Canada.

24/7 Customer Support

HotelClub's dedicated customer support team is available 24 hours a day, 7 days a week. For any questions that do not belong with a specific hotel, or for all booking issues please call: 1-877-250-6648 from the US or Canada and 1-312-596-5795  from the US or Canada and 1-312-596-5795 from outside the US or Canada or email This email address is being protected from spambots. You need JavaScript enabled to view it. .