Hotels Customer Support
Questions Regarding a Booking
For questions regarding a completed hotel booking, please contact Customer Support via phone at 1-800-419-8532 or via email at hotel_support@webjet.com.
Manage your Hotel Booking
You can manage your confirmed hotel booking online. Please use the below links to change, cancel and confirm your hotel booking.
View/Amend/Cancel a confirmed hotel booking
Once your booking request is confirmed we will send you an email with a link to your Voucher. Please print out a copy and keep this document safe. You will have to present it at the hotel during check-in procedures. Should you lose or damage the voucher, please re-visit the link and print another copy of the Voucher. If you have any further problems, contact Customer Support immediately at 1-800-419-8532.
Hotels Frequently Asked Questions
View answers to frequently asked hotel questions here.
24/7 Customer Support
HotelClub's dedicated customer support team is available 24 hours a day, 7 days a week. For any questions that do not belong with a specific hotel, or for all booking issues please call: 1-800-419-8532 or email hotel_support@webjet.com.